frequently asked questions - all you need to know about our services

how and when do you pay a customer?

We always pay upon collection of the vehicle and you can choose to be paid either via Bank Transfer or request a Cheque payment.

How soon can you pick up my car?

We usually collect scrap vehicles within 48 working hours, however, depending on your location, we may be able to come the very next day or even within few hours. Please contact us to find out more.

can you collect while I am away?

Technically yes, we can collect your scrap car when you are not present, however, we would need a proof of ID and a proof of address of the person present at the time of collection.

what do i need to have ready prior to collection?

Please have your photo ID ready together with a proof of address, such as a utility bill or a bank statement (less than 3 months old). Ideally, we would also need the car keys and, if possible, the V5C log book.

is the collection free of charge?

Yes, our services are 100% free, this includes free online scrap car evaluation and vehicle collection.

i don’t have the V5C (log book). what do i do?

We will collect your scrap car regardless, however, please bear in mind that you will have to inform the DVLA that you have sold/scrapped your vehicle. Our driver will be more than happy to help you with details should you need assistance.

Should i inform the dvla?

Provided you have the V5C log book with you, our driver will complete the section 9 and hand it back to you so you can post it directly to DVLA. If there is no log book, your scrap car will be de-registered in the local ATF (Authorised Treatment Facility) and the DVLA will issue a C.O.D - a Certificate of Destruction.

how do you dispose of my old car?

Our services are 100% genuine, legal and environmentally friendly. This means all scrap cars are disposed of in one of the local ATFs and all relevant documentation is issued via DVLA.

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